Privacy Policy

DEFINITIONS

“Products” means the products available on the Website that include but are not limited to comfort space - mattresses, chairs, pillows, comforters and other allied activities.

“You/Your/User(s)” means any natural or juristic person that opens, accesses, uses the Website and/or purchases Products of the Company.

“Personal Information” refers to any information that relates to a natural person, which, either directly or indirectly, in combination with other information available, identifies or can be used to identify, contact or locate a person, to whom such information pertains including, but not limited to the name, address, phone number, fax number, email address, identification number, password, credit/debit card information, the contents of the message and/or attachments You may send to Us, billing information, etc. of such person.

ABOUT THIS PRIVACY POLICY

Maintaining Your privacy is important to Us. To better protect/maintain Your privacy, the Company provides a privacy policy explaining the online information practices and the choices You can make about the way Your Personal Information is collected, handled, dealt with and used at or in connection with this Website and the Products provided hereon (“Privacy Policy”). The Company values the importance You attach to Your Personal Information given to the Company and therefore the Company has taken all reasonable measures and precautions to (i) keep such information safe and secure and to prevent any unauthorized access to or misuse of the same; and (ii) enable You to review and edit the same.

This Privacy Policy is effective as of 1st April 2023. This Privacy Policy, together with the terms of use, describes the Company’s policies and procedures on the collection, use and disclosure of the information provided by Users of the Website. The Company shall not use the User’s information in any manner except as provided under this Privacy Policy. Every User who accesses or uses the Website shall be bound by this Privacy Policy.

If You have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to Our online activities and is valid to Users using Our Website with regards to the information that they have shared/is collected by the Company. This Privacy Policy is not applicable to any information collected offline or via channels other than this Website.

CONSENT

By using Our Website, You are hereby deemed to have consented to Our Privacy Policy and agree to its terms of use. The Website collects Your personal information when You choose to provide it to Us including but not limited to when You:

• register to use the Website;
• use the Website; and/or
• communicate with Us.

If You wish to withdraw Your consent with regard to the collection, use and/or disclosure of Your Personal Information as identified in the Privacy Policy, You may do the same by communicating to the Company, in writing, at the registered email address info@spinemat.com.

PURPOSE OF COLLECTION AND USAGE OF PERSONAL INFORMATION

Spinemat takes Personal Information security seriously. We have taken certain physical, electronic, contractual and managerial steps to safeguard and secure the information We collect. We do not trade, sell, disclose or transfer Your or any third party Personal Information in any manner, except as specified herein to which You expressly consent. You acknowledge, consent and agree that the Company may access, preserve and disclose Your Personal Information if required by law or in good faith, if the Company believes that such access, preservation, or disclosure is reasonably necessary: (i) to comply with legal process; (ii) to enforce this Privacy Policy; (iii) to respond to claims that any content violates the rights of third parties; (iv) to respond to Your requests for customer service; or (v) to protect the rights, property, or personal safety of the Company, its other Users and the public.

You may register Your account on the Website for purchasing the Products provided thereon. As a part of the registration process and at any time thereafter for use of the Website, the Company may collect certain personally identifiable information about You and third parties. We collect only such Personal Information that is believed to be relevant and is required to understand Your interests.

We use the Personal Information collected, only to:

• Provide, operate, and maintain Our Website and provide You with a customized Website experience;
• Improve and/or, personalize the content on the Website, and expand Our Website; 
• Understand and analyze how You use Our Website; 
• Develop new products, services, features, and functionality; 
• Communicate with You, either directly or through one of Our partners, including for customer service, to provide You with updates and other information relating to the Website, and for marketing and promotional purposes;
• Assist You with customer service or technical support issues and respond to Your inquiries or fulfil Your requests for information about the various Products;
• Follow up with You in relation to the Products purchased by You;
• keep You informed of the transaction status;
• Otherwise support Your relationship with the Company;
• Send important information regarding the Website, changes to the Terms of the Website and policies and/or other administrative information via email(s), applications & web push notifications, SMS and WhatsApp messages; 
• Send booking confirmations either via SMS or WhatsApp or any other messaging service;
• Conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to the Website);
• Protect the integrity of the Website and the Company;
• Request for reviews of products or services or any other improvements;
• Send verification message(s) or email(s);
• Validate/authenticate Your account and to prevent any misuse or abuse;
• Contact You on Your birthday/anniversary to offer a special gift or offers; or
• For such other purposes as the Company may deem fit to prevent fraud and unlawful use of the Website.

DISCLOSURE OF PERSONAL INFORMATION

Some of Your Personal Information may be shared with and used by third parties who shall need to have access to such information, such as payment gateways, credit card processing companies, etc. to enable them and the Company to perform their duties and fulfil Your purchase order requirements. We do not allow any unauthorized persons or organization to use any Personal Information that the Website may collect from You. However, the Company is not responsible for any information including Personal Information collected or shared or used by any other third party website due to Your browser settings. Further, under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications or may abuse or misuse Your information that they collect from the Website. Although the Company uses industry standard security practices to protect Your privacy, the Company does not promise, and You should not expect, that Your Personal Information or private communications would always remain private.

Notwithstanding anything in this Privacy Policy, the Personal Information shall be shared with the government agencies as mandated under the law to obtain information for the purpose of verification of identity or prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences and/or to any third party mandated by an order under the law for the time being in force. The information so obtained by the government agency and/or the third party as mandated by law, shall not be published or shared with any other person.

TRANSFER OF PERSONAL INFORMATION

In the interests of improving personalization and service efficiency, We may, under controlled and secure circumstances, share Your Personal Information with Our affiliate or associate entities that shall ensure the same level of data protection that is adhered to by the Company under this Privacy Policy. This will enable the Company to provide You with information about various products and services, which might interest you; or help us address Your questions and requests. If the assets of the Company are acquired, the Company’s customer information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if the Company decides to sell/transfer/assign its business, or any part thereof, to any of its subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly. The transferee of such information shall ensure the same level of data protection that is adhered to by the Company under this Privacy Policy.

FORCE MAJEURE EVENT

Notwithstanding anything contained in this Privacy Policy or elsewhere, the Company shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).

A "Force Majeure Event" shall mean any event that is beyond the reasonable control of the Company and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, pandemic, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption.

LOG FILES

The Company follows a standard procedure of using log files which logs visitors when they visit the Website. All hosting companies do this as a part of hosting services’ analytics. When You use the Website, We may automatically collect and store certain information including but not limited to internet protocol (IP) addresses, browser type and language, internet service provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for better understanding of Users' operating systems, analyzing trends, administering the site, tracking Users’ movement on the Website, and gathering demographic information. We do not use this data to identify the name, address or other personal details of any User.

USE OF COOKIES AND WEB BEACONS

Like any other Website, ‘Spinemat Mattress’ uses ‘cookies’. When You use the Website, certain information may be stored locally on Your device using “cookies” or similar technologies. A cookie is a piece of data that is sent to Your device, which stores the cookie if the web browser of Your device is enabled to accept cookies. The information is used to optimize the Users’ experience by customizing Our Website content based on the Users’ browser type and/or other information. Most devices will allow You to erase cookies from Your device’s storage, block acceptance of cookies, or receive a warning before a cookie is stored. We do not control cookies in third party content, and We encourage You to check the privacy policies of these third parties to learn about their use of cookies, web beacons, and other technology.

ADVERTISING PARTNERS PRIVACY POLICIES

We may also use a third party advertising company (websites controlled by companies other than Spinemat Mattress) to display advertisements on the Website. These companies may use information about Your usage to this Website, in order to provide advertisements on the Website about goods and services that may be of interest to You. Third-party advertisement servers or advertisement networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on the Website, which are sent directly to the Users’ browser. They automatically receive Your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that You see on websites that You visit. The third-party websites are regulated by their respective privacy policy and are not under the control of the Company. Customers willing to access the third party website shall do it at their own discretion and are requested to go through their respective privacy policy. You can choose to disable cookies through your individual browser options. Note that Spinemat Mattress has no access to or control over these cookies that are used by third-party advertisers and shall not be held responsible for any default arising out of the linked/third party website.

MINORS

Another part of Our priority is adding protection for minors while using the internet. We strongly encourage parents and guardians to observe, participate in, and/or monitor and guide the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment.

This Website is not intended for use by minors, and thus the Company does not knowingly collect any Personal Identifiable Information from minors. If You think that a minor has provided this kind of information on Our Website, We strongly encourage You to contact Us immediately and We will do Our best efforts to promptly remove such information from Our records. If the Company becomes aware that a minor has registered or used the Website without approval, the Company has the right to expunge any related Personal Information of such minor from Our records and cancel the account, if any.

ASSESSING, REVIEWING AND CHANGING YOUR USER ACCOUNT

Following registration, You can review and change the Personal Information You have submitted during registration. If You change any such information, the Company may keep track of Your old information. You can change Your registration information such as Your email address, address of service, phone number, payment method etc.

We will retain in our files, the information You have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems etc. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored 'back up' systems. Therefore, You should not expect that all of Your Personal Information would be completely removed from our databases in response to Your requests.

RETENTION OF INFORMATION

The Company shall retain Your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this Privacy Policy. In some circumstances, the Company may retain Your Personal Information for longer periods of time, for instance where the Company is required to do so in accordance with any legal, regulatory, tax or accounting requirements.

CHANGES TO THE PRIVACY POLICY

The Company reserves all the right to make changes to the Privacy Policy without prior notice to the User. Such changes shall be posted on the Website. The Company assures that such changes would not lessen the protection promised to the Users for securing their privacy.

LOCAL REGULATIONS

If You choose to access the Website from any location outside India, You do so on Your own initiative and at Your own risk and the Company makes no representation that the Materials or the content on the Website are appropriate or available at any such location, territories and protectorates. In such a case, You are responsible for complying with local laws, if and to the extent local laws are applicable. You shall comply with all applicable laws including all data protection laws concerning the transmission of technical data exported from India or the country You reside in.

HOW TO CONTACT US

This Website is published, controlled, owned and operated by the Company. All communication to the Company should be directed over phone to +91 8502022222, or over email to the registered email address info@spinemat.com or over mail/courier at C-2 lakkhar bajri mandi, Opp. Transport Nagar, Jaipur, Rajasthan, India

GRIEVANCE MECHANISM

Any complaints relating to the Products and/or use of the Website or Your Personal Information shall be directed to (info@spinemat.com), the grievance officer (“Grievance Officer”) at the email address set out in the “Contact Us” section above. The Company shall redress the complaint expeditiously and in compliance with applicable laws.

GOVERNING LAW AND JURISDICTION

This Privacy Policy shall be governed by, construed and enforced in accordance with the laws of India. You hereby consent and submit to the exclusive jurisdiction of the competent courts of Rajasthan, India for any action or matter however so arising out of this Privacy Policy.