We respect Your privacy; Your privacy is important to us.
This website https://spinemat.com/ ("Website") is owned and run by Comfort Grid Technologies Private Limited and its brand ‘Spinemat Mattress’ ("Company/We/Us/Spinemat Mattress"). We are committed to offer customers the best sleeping experience with SmartGRID technology through India’s leading comfort innovation company and are the creator of the revolutionary patented SmartGRID mattress.
“Products” means the products available on the Website that include but are not limited to comfort space - mattresses, chairs, pillows, comforters and other allied activities.
“You/Your/User(s)” means any natural or juristic person that opens, accesses, uses the Website and/or purchases Products of the Company.
“Personal Information” refers to any information that relates to a natural person, which, either directly or indirectly, in combination with other information available, identifies or can be used to identify, contact or locate a person, to whom such information pertains including, but not limited to the name, address, phone number, fax number, email address, identification number, password, credit/debit card information, the contents of the message and/or attachments You may send to Us, billing information, etc. of such person.
- register to use the Website;
- use the Website; and/or
- communicate with Us.
PURPOSE OF COLLECTION AND USAGE OF PERSONAL INFORMATION
You may register Your account on the Website for purchasing the Products provided thereon. As a part of the registration process and at any time thereafter for use of the Website, the Company may collect certain personally identifiable information about You and third parties. We collect only such Personal Information that is believed to be relevant and is required to understand Your interests.
We use the Personal Information collected, only to:
- Provide, operate, and maintain Our Website and provide You with a customized Website experience;
- Improve and/or, personalize the content on the Website, and expand Our Website;
- Understand and analyze how You use Our Website;
- Develop new products, services, features, and functionality;
- Communicate with You, either directly or through one of Our partners, including for customer service, to provide You with updates and other information relating to the Website, and for marketing and promotional purposes;
- Assist You with customer service or technical support issues and respond to Your inquiries or fulfil Your requests for information about the various Products;
- Follow up with You in relation to the Products purchased by You;
- keep You informed of the transaction status;
- Otherwise support Your relationship with the Company;
- Send important information regarding the Website, changes to the Terms of the Website and policies and/or other administrative information via email(s), applications & web push notifications, SMS and WhatsApp messages;
- Send booking confirmations either via SMS or WhatsApp or any other messaging service;
- Conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to the Website);
- Protect the integrity of the Website and the Company;
- Request for reviews of products or services or any other improvements;
- Send verification message(s) or email(s);
- Validate/authenticate Your account and to prevent any misuse or abuse;
- Contact You on Your birthday/anniversary to offer a special gift or offers; or
- For such other purposes as the Company may deem fit to prevent fraud and unlawful use of the Website.
DISCLOSURE OF PERSONAL INFORMATION
Some of Your Personal Information may be shared with and used by third parties who shall need to have access to such information, such as payment gateways, credit card processing companies, etc. to enable them and the Company to perform their duties and fulfil Your purchase order requirements. We do not allow any unauthorized persons or organization to use any Personal Information that the Website may collect from You. However, the Company is not responsible for any information including Personal Information collected or shared or used by any other third party website due to Your browser settings. Further, under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications or may abuse or misuse Your information that they collect from the Website. Although the Company uses industry standard security practices to protect Your privacy, the Company does not promise, and You should not expect, that Your Personal Information or private communications would always remain private.
TRANSFER OF PERSONAL INFORMATION
FORCE MAJEURE EVENT
A "Force Majeure Event" shall mean any event that is beyond the reasonable control of the Company and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, pandemic, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption.
The Company follows a standard procedure of using log files which logs visitors when they visit the Website. All hosting companies do this as a part of hosting services’ analytics. When You use the Website, We may automatically collect and store certain information including but not limited to internet protocol (IP) addresses, browser type and language, internet service provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for better understanding of Users' operating systems, analyzing trends, administering the site, tracking Users’ movement on the Website, and gathering demographic information. We do not use this data to identify the name, address or other personal details of any User.
ADVERTISING PARTNERS PRIVACY POLICIES
Another part of Our priority is adding protection for minors while using the internet. We strongly encourage parents and guardians to observe, participate in, and/or monitor and guide the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment.
This Website is not intended for use by minors, and thus the Company does not knowingly collect any Personal Identifiable Information from minors. If You think that a minor has provided this kind of information on Our Website, We strongly encourage You to contact Us immediately and We will do Our best efforts to promptly remove such information from Our records. If the Company becomes aware that a minor has registered or used the Website without approval, the Company has the right to expunge any related Personal Information of such minor from Our records and cancel the account, if any.
ASSESSING, REVIEWING AND CHANGING YOUR USER ACCOUNT
Following registration, You can review and change the Personal Information You have submitted during registration. If You change any such information, the Company may keep track of Your old information. You can change Your registration information such as Your email address, address of service, phone number, payment method etc.
We will retain in our files, the information You have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems etc. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored 'back up' systems. Therefore, You should not expect that all of Your Personal Information would be completely removed from our databases in response to Your requests.
RETENTION OF INFORMATION
If You choose to access the Website from any location outside India, You do so on Your own initiative and at Your own risk and the Company makes no representation that the Materials or the content on the Website are appropriate or available at any such location, territories and protectorates. In such a case, You are responsible for complying with local laws, if and to the extent local laws are applicable. You shall comply with all applicable laws including all data protection laws concerning the transmission of technical data exported from India or the country You reside in.
HOW TO CONTACT US
This Website is published, controlled, owned and operated by the Company. All communication to the Company should be directed over phone to +91 8502022222, or over email to the registered email address firstname.lastname@example.org or over mail/courier at C-2 lakkhar bajri mandi, Opp. Transport Nagar, Jaipur, Rajasthan, India
Any complaints relating to the Products and/or use of the Website or Your Personal Information shall be directed to (email@example.com), the grievance officer (“Grievance Officer”) at the email address set out in the “Contact Us” section above. The Company shall redress the complaint expeditiously and in compliance with applicable laws.
GOVERNING LAW AND JURISDICTION